Privacy Policy

Protecting your private information is our priority. This Privacy Policy applies to Revox and DAIGEST SAS, and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Revox include getrevox.com and the Revox platform. Revox is a Voice AI Infrastructure platform. By using the Revox application, you consent to the data practices described in this statement.

Controller/Processor Role

For the website, self-serve sign-ups, and direct marketing, Revox acts as a data controller. For enterprise accounts where Revox processes data on behalf of a Customer, Revox acts as a processor/service provider under applicable law. Where Revox acts as a processor/service provider, the Data Processing Addendum (DPA) governs and controls in the event of any conflict with this Privacy Policy.

1. Collection of Personal Data

In order to better provide you with products and services offered, Revox may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Data"). These may include, but are not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

We collect Personal Data that you provide directly (for example, when you sign up, contact us, or make a purchase), as well as certain data collected automatically such as Usage Data, cookies, and device information. We use this information for, but not limited to, communicating with you in relation to Services and/or products you have requested from us, and sending you newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

Sensitive Personal Data: We do not seek to collect sensitive categories of data unless strictly necessary for the Services and expressly provided by you, and where required, with your explicit consent.

2. Usage Data

Additionally, whether you visit our service or use a mobile device to access it, we might gather data from your browser ("Usage Data").

This Usage Data may contain information like the Internet Protocol address (IP address) of your computer, the type and version of your browser, the pages you visit on our service, the time and date of your visit, the amount of time you spend on those pages, unique device identifiers, and other diagnostic data.

When accessing the service via mobile device, we may collect device type, unique device identifiers, IP address, operating system, mobile browser type, and other diagnostic data.

3. Location Data

If you grant us permission to do so, we may use and keep track of your location data ("Location Data"). We utilize your information to offer features, enhance, and personalize our service. Whenever you use our Service, you have the option to enable or disable location services using your device's settings.

4. Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.
• Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

We honor Global Privacy Control (GPC) signals where required by applicable law.

5. Platform Data

Revox is a voice AI platform that facilitates conversations with voice agents. To enable our service, we process and store certain information related to the calls, assistants, credentials and phone numbers as outlined below. We act as a data processor on behalf of our customers.

6. Use of Data

DAIGEST SAS uses the collected data for various purposes:

• Fulfill the purpose for which you provide it
• Provide and maintain our Service
• Notify you about changes to our Service
• Allow you to participate in interactive features of our Service
• Provide customer support
• Gather analysis or valuable information to improve our Service
• Monitor the usage of our Service
• Detect, prevent, and address technical issues
• Carry out our obligations and enforce our rights arising from contracts, including for billing and collection
• Provide you with notices about your account and/or subscription
• Provide you with news, special offers, and general information about other goods and services (unless you have opted out)
• For any other purpose with your consent

7. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Retention Criteria: We determine retention periods based on the nature of the data, the purposes for which it is processed, and legal requirements. Where feasible, we anonymize or aggregate data instead of retaining it in a form that identifies you. When data is no longer needed, it will be securely deleted or anonymized.

8. Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside of the European Union and choose to provide information to us, please note that we transfer the data, including Personal Data, and process it in accordance with applicable laws.

International Transfers & Safeguards: Where required, we use safeguards like Standard Contractual Clauses and comparable mechanisms. This includes, where applicable, the UK International Data Transfer Agreement (IDTA) or other approved transfer mechanisms.

9. Disclosure of Data

We may disclose personal information that we collect, or you provide:

• If required to do so by law or in response to valid requests by public authorities
• Where we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred
• To our subsidiaries and affiliates
• To fulfill the purpose for which you provide it
• For any other purpose disclosed by us when you provide the information
• With your consent in any other cases
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others

Service Providers and Subprocessors: We engage third parties with confidentiality agreements and provide notice of material changes via our DPA. Revox may update its list of subprocessors and provide notice through its DPA.

10. Security of Data

While recognizing the importance of securing your data, we understand that no method of transmission over the Internet or method of electronic storage is 100% secure. Nevertheless, we will strive to use commercially acceptable means to protect your Personal Data, but we cannot guarantee its absolute security.

Incident Notifications: If we become aware of a data breach impacting Personal Data, we will notify affected parties and/or regulators without undue delay and in any event within the time periods required by applicable law. We implement administrative, technical, and physical safeguards consistent with industry standards.

11. Email Communications

From time to time, Revox may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Revox or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Revox, you may opt out of such communications by clicking "unsubscribe".

Transactional vs. Marketing: You cannot opt out of essential service-related communications.

12. Your Data Protection Rights

13. Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

You can request an up-to-date list of third-party Service Providers by emailing us at contact@getrevox.com.

14. Right to Deletion

Subject to certain exceptions, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected or perform a contract between you and us
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity
• Debug to identify and repair errors
• Exercise free speech or another right provided for by law
• Comply with applicable privacy laws
• Comply with an existing legal obligation
• Otherwise use your personal information, internally, in a lawful manner compatible with the context in which you provided it

15. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

16. Children's Privacy

Our Services are not intended for use by children under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from Children under 13. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

17. Changes to this Privacy Policy

Revox reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information.

Your continued use of the application and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Where required by law, we will obtain your consent to material changes.