CPF file follow-up
CPF leads: call back every started file before it expires.
Your CPF leads come with a deadline: on Mon Compte Formation, the learner must confirm your organisation's proposal within a few working days, or the file is cancelled. Our AI voice agents call back unconfirmed files within 24 hours, and as soon as the signal arrives when your tool is connected. The call clears what is blocking and the link to resume goes out by SMS during the conversation.
What your organisation faces
The learner has started, the file is not confirmed.
The confirmation window closes within working days, and nobody has time to call back every file.
A few working days, then the file expires
The learner sends a request, your organisation replies, the confirmation is back in their hands. Your advisor sees it in the queue once the deadline has passed and the request is already cancelled. The person wanted this course, they missed the window.
An unconfirmed CPF file is not a refusal
The blocker is almost always friction: a missing document, a remaining balance they did not understand, a session date that does not fit, a doubt about the payment. An email does not answer that. A conversation does.
Calling each one costs more than the file brings in
Your advisors handle today's requests and the sessions coming up. Following up yesterday's files comes after, and the daily volume leaves no time for one call per file. Your most engaged training leads are the ones nobody calls back.
How the agent works
A call that unblocks the file, not a sales follow-up.
The agent sells nothing: the person has already chosen their course.
Your CPF leads called back the next day
You export yesterday's started, unconfirmed files, and the agent calls them the next day. If your tool is connected through the API, it calls as soon as the signal arrives. Up to five attempts within the hours you set, and it recognises voicemail.
It names the file and finds the blocker
It mentions the course, the session date and the funding involved. It asks where the person stopped: ID document, remaining balance, additional funding, a date to move. It answers with what you gave it and transfers to the advisor when the situation calls for it.
The link is sent during the call
As soon as the person agrees, they receive the link to their file by SMS, without hanging up. If they call back later, the agent answers around the clock. Every call is recorded, transcribed and classified in your workspace with its result, so your advisor only picks up the files that need them.
What we measure
Fresh signal versus cold list.
Over 90 days of campaigns, a call back after a signal under 48 hours old gives 70% positive conversations. A purchased cold list or a dormant database: 14%. The answer rate is the same in both cases.
positive conversations on a signal under 48 hours old
on a cold list or a dormant database
of interested people receive their link by SMS
of people called ring back on their own
Your questions
What we are asked before following up CPF files.
Answers taken from the campaigns running for our clients.
By not being one. The person chose their course and started their file: the agent calls to finish what they began, names the file and asks what is blocking. It offers nothing else. On our resumption campaigns, the blocker is almost always friction, rarely the price.
Within 24 hours, and as soon as the signal arrives when your tool is connected. On the resumption campaign we run, the client exports the previous day's abandoned files and the agent calls the next day: 100% of calls go out within 48 hours. What we measure is the gap between a fresh signal and a cold list, 70% versus 14% positive conversations, at the same answer rate.
Yes. They left their number with you when they started their file: this is not a consumer who asked for nothing. The agent says it is an AI when asked, stops as soon as it is asked to, and every call is recorded and transcribed in your workspace. Your data is hosted in France and in Europe.
You export this week's started, unconfirmed files, with the mobile number, the course and the session date, or you connect your tool through the API. An assistant writes the agent in 5 minutes, you call it to hear it, and the first call goes out 24 hours after we receive the file. The same agent runs on an OPCO file, a DPC registration or an abandoned registration on your own site: the deadline changes, the mechanism does not.
500 euros excluding VAT per month for 1,000 prospects worked, 0.50 euros per prospect, five attempts and the conversation included. Setup is free and the first month has no commitment. HubSpot and Zoho are connected, otherwise a file is enough.
Because people sign up in the evening, on a phone, and one administrative snag is enough to stop them. Nobody calls back, and the application dies without anyone knowing why. The agent calls within twenty-four hours and reports the reason.
Yes: they started a process with you and left their number. This is following up on your own contact, not cold outreach.
That is what we measure at a customer whose agent calls back every unfinished sign-up: 2,789 people reached in 90 days, 1,276 accepted a link to resume.
Never lose
another prospect.
Your leads called back, followed up, and qualified by AI. Your sales team focuses on one thing: closing.